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Elements and Performance Criteria

1. Develop and maintain quality framework within work area
   • Distribute and explain information about the workplace's quality system to personnel
2. Encourage personnel to participate in improvement processes and to assume responsibility for quality outputs
3. Allocate responsibilities for quality within work area in accordance with quality system
4. Provide coaching and mentoring to ensure that personnel are able to meet their responsibilities and quality requirements
5. Maintain quality documentation
   • Identify required quality documentation, including records of improvement plans and initiatives
6. Prepare and maintain quality documentation and keep accurate data records
7. Maintain document control system for work area
8. Contribute to the development and revision of quality manuals and work instructions for the work area
9. Develop and implement inspection and test plans for quality controlled products
10. Provide training in quality systems and improvement processes
    • Analyse roles, duties and current competency of relevant personnel
11. Identify training needs in relation to quality system and continuous improvement processes
12. Identify opportunities for skills development and/or training programs to meet needs
13. Initiate and monitor training and skills development programs
14. Maintain accurate training records
15. Optimise and report performance
    • Review performance outcomes to identify ways in which planning and operations could be improved
16. Enhance customer service through the use of quality improvement techniques and processes
17. Adjust plans and communicate these to personnel involved in their development and implementation
18. Evaluate relevant components of quality system
    • Undertake regular audits of components of the quality system that relate to the work area
19. Implement improvements in the quality system in accordance with own level of responsibility and workplace procedures